CVE-2021-21437

4.3 mediumEPSS 0.7%

Medium (4.3) in otrs. EPSS 0.7% chance of exploitation in the next 30 days.

Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions

Severity

CVSS 3.1

4.3 medium

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

EPSS: 0.7% chance of exploitation in the next 30 days; higher than 51% of CVEs (scores of 2026-10-31)
CWEs: CWE-862, CWE-264
Published: 2021-03-22
Modified: 2026-06-17
Record from: the NVD, synced 2026-10-19

Affected

otrs:itsmconfigurationmanagement
otrs:otrscisincustomerfrontend

References

https://otrs.com/release-notes/otrs-security-advisory-2021-07/
https://otrs.com/release-notes/otrs-security-advisory-2021-07/

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