Medium (4.3) in otrs otrs. EPSS 0.7% chance of exploitation in the next 30 days.
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
Severity
CVSS 3.1
4.3 medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
EPSS
0.7% chance of exploitation in the next 30 days; higher than 51% of CVEs (scores of 2026-10-31)