CVSS 3.1
5.3 mediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:NCVE-2020-1777
Medium (5.3) in otrs otrs. EPSS 0.8% chance of exploitation in the next 30 days.
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
Severity
- EPSS
- 0.8% chance of exploitation in the next 30 days; higher than 57% of CVEs (scores of 2026-10-31)
- CWE
- CWE-200
- Published
- Modified
- Record from
- the NVD, synced
Affected
- otrs:otrs