{"cve":"CVE-2020-1777","nvd":{"published":"2020-10-15T19:15:13.003","modified":"2026-06-17T03:02:23.027","status":"Modified","description":"Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.","cvss_v4":null,"cvss_v3":{"version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N","score":5.3},"cwes":["CWE-200"],"references":["https://otrs.com/release-notes/otrs-security-advisory-2020-15/","https://otrs.com/release-notes/otrs-security-advisory-2020-15/"],"products":["otrs:otrs"],"source":"nvd","synced_at":"2026-10-19T21:09:53.489947993+00:00"},"epss":{"cve":"CVE-2020-1777","score":0.00842,"percentile":0.57915,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}