CAPEC-412
Pretexting via Customer Service
An adversary engages in pretexting behavior, assuming the role of someone who works for Customer Service, to solicit information from target persons, or manipulate the target into performing an action that serves the adversary's interests. One example of a scenario such as this would be to call an individual, articulate your false affiliation with a credit card company, and then attempt to get the individual to verify their credit card number.
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Explain the attack pattern CAPEC-412: Pretexting via Customer Service: how it unfolds, what it needs and how to prevent and detect it in my systems. Use https://capec.mitre.org/data/definitions/412.html and https://cve.bz/cve/capec/412?via=ask-ai-copy, which lists recent CVEs with the weaknesses it exploits. Cite the sources.Opens a third-party assistant; its answer is its own, not cve.bz's. The prompt holds only this attack pattern's id and public links.
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