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CVE-2026-85742

7.5 highEPSS 0.3%

High (7.5) in freescout-help-desk freescout. EPSS 0.3% estimated probability of exploitation activity in the next 30 days.

On this page
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.230, a pre-authenticated attacker can place HTML in a failed-login email value that is copied through monitored user activity into a queued SendAlert job. If alert delivery fails, the serialized payload is stored in failed_jobs and the administrator job-details endpoint renders it after a blacklist sanitizer that leaves executable event-handler attributes. When an administrator opens /system/ajax-html/job_details/{id} as a top-level page, the raw fragment lacks the normal layout policy and attacker-controlled JavaScript can perform same-origin administrator actions. Logs Monitoring for users, a failed alert email job, queue failure storage, and top-level administrator interaction are all required; the normal modal path is not affected in the tested configuration. This issue is fixed in version 1.8.230.

Severity

CVSS 3.1

7.5 high
CVSS:3.1/AV:N/AC:H/PR:N/UI:R/S:U/C:H/I:H/A:H
EPSS
0.3% estimated probability of exploitation activity in the next 30 days; 19th percentile. Scored 2026-11-10. A forecast for this CVE across the internet, not for your own systems.
CWE
CWE-79 Improper Neutralization of Input During Web Page Generation (Cross-site Scripting)
OWASP Top 10
A05:2025 Injection
Published
NVD analysis
Awaiting analysis
Record from
the NVD, synced

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Affected

Versions

From the CNA's record in the CVE List.

ProductAffected
freescout-help-desk freescout< 1.8.230

Attack patterns (CAPEC)

  • CAPEC-63 Cross-Site Scripting (XSS) Likelihood: High · Severity: Very High
  • CAPEC-85 AJAX Footprinting Likelihood: High · Severity: Low
  • CAPEC-209 XSS Using MIME Type Mismatch Severity: Medium
  • CAPEC-588 DOM-Based XSS Likelihood: High · Severity: Very High
  • CAPEC-591 Reflected XSS Likelihood: High · Severity: Very High
  • CAPEC-592 Stored XSS Likelihood: High · Severity: Very High

The attack patterns MITRE's CAPEC relates to this record's weaknesses, as MITRE names them. Credits.

References

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