CVSS 3.1
4.3 mediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:NCVE-2026-62851
Medium (4.3) in freescout-help-desk freescout. EPSS 0.2% estimated probability of exploitation activity in the next 30 days.
On this page
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.226, the search-by-number shortcut in ConversationsController::search() resolves a user-controlled ticket number without applying the mailbox filter or view policy used by the normal search path. An authenticated non-admin agent who is a member of at least one mailbox can request /search with a hash-prefixed ticket number and use the 302 Location header to confirm that a conversation exists in a different mailbox the agent cannot access and learn its internal conversation and folder identifiers. The destination conversation remains protected, so this issue does not disclose message content, attachments, or customer data. This issue is fixed in version 1.8.226.
Severity
- EPSS
- 0.2% estimated probability of exploitation activity in the next 30 days; 9th percentile. Scored 2026-11-10. A forecast for this CVE across the internet, not for your own systems.
- CISA's assessment (SSVC)
- Exploitation: none · Automatable: no · Technical impact: partial, assessed 2026-11-09. From CISA's Vulnrichment in the CVE List: whether it is exploited, whether exploiting it can be automated, and how much control it gives.
- CWEs
- CWE-200 Exposure of Sensitive Information to an Unauthorized Actor
CWE-639 Authorization Bypass Through User-Controlled Key - OWASP Top 10
- A01:2025 Broken Access Control
- Published
- Assigned by
- GitHub_M (CNA)
- NVD analysis
- Awaiting analysis
- Record from
- the NVD, synced
Ask an AI about this CVE
Show the prompt
Explain CVE-2026-62851 for an engineer deciding whether to act. Use https://cve.bz/api/public/cves/CVE-2026-62851?via=ask-ai-copy and https://cve.bz/cve/CVE-2026-62851?via=ask-ai-copy as the source of truth: what is affected and which versions fix it, whether it is in CISA KEV, public exploits, and its EPSS (an internet-wide 30-day estimate of exploitation activity, not a forecast for my systems). If they give no fixed versions, use the CVE record https://cveawg.mitre.org/api/cve/CVE-2026-62851 or the vendor advisory, not third-party mirrors. Tell me how to check whether I am affected and how to verify a fix. Cite the sources and say where they are uncertain.Opens a third-party assistant; its answer is its own, not cve.bz's. The prompt holds only this CVE's id and public links.
Affected
Versions
From the CNA's record in the CVE List.
| Product | Affected |
|---|---|
| freescout-help-desk freescout | < 1.8.226 |
Attack patterns (CAPEC)
The attack patterns MITRE's CAPEC relates to this record's weaknesses, as MITRE names them. Credits. More on the page of CWE-200 (59).