CVE-2026-23756

GFI HelpDesk before 4.99.9 contains a stored cross-site scripting vulnerability in the Troubleshooter module where the subject POST parameter is not sanitized in Controller_Step.InsertSubmit() and EditSubmit() before being rendered by View_Step.RenderViewSteps(). An authenticated staff member can inject arbitrary JavaScript into the step subject field, and the payload executes when any user navigates to Troubleshooter > View Troubleshooter and clicks the affected step link.

CVSS 4.0

5.1CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:L/SI:L/SA:N

CVSS 3.1

5.4CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

EPSS

0.1% chance of exploitation in the next 30 days; higher than 3% of CVEs (scores of 2026-10-26)

CWE

CWE-79

Published

2026-04-20

Modified

2026-10-26

Record from

the NVD, synced 2026-10-26

Affected

• gfi:helpdesk

References

• https://gfi.ai/products-and-solutions/email-and-messaging-solutions/helpdesk/resources/product-releases
• https://www.vulncheck.com/advisories/gfi-helpdesk-stored-xss-via-troubleshooter-step-subject

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