CVE-2026-111676

Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.

CVSS 4.0

5.3CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N

CVSS 3.1

4.3CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

EPSS

0.3% chance of exploitation in the next 30 days; higher than 16% of CVEs (scores of 2026-10-25)

CWE

CWE-639

Published

2026-10-16

Modified

2026-10-16

Record from

the NVD, synced 2026-10-19

References

• https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374
• https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350
• https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor
• https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint

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