CVSS 3.1
7.1 highCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:L/A:NCVE-2026-103985
High (7.1) in freescout-help-desk freescout. EPSS 0.3% estimated probability of exploitation activity in the next 30 days.
On this page
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, the profile form exposes the only_assigned_tickets permission to its non-admin owner, and UsersController::profileSave() adds or removes User::PERM_ONLY_ASSIGNED_TICKETS without checking that the editor is an administrator. A restricted agent can uncheck the option, or submit an ordinary profile save that omits it, to remove the administrator-imposed restriction. The agent can then read and modify conversations assigned to other agents in every mailbox they already belong to. This issue is fixed in version 1.8.231.
Severity
- EPSS
- 0.3% estimated probability of exploitation activity in the next 30 days; 23rd percentile. Scored 2026-11-10. A forecast for this CVE across the internet, not for your own systems.
- CISA's assessment (SSVC)
- Exploitation: PoC · Automatable: no · Technical impact: partial, assessed 2026-11-06. From CISA's Vulnrichment in the CVE List: whether it is exploited, whether exploiting it can be automated, and how much control it gives.
- OWASP Top 10
- A01:2025 Broken Access Control, A06:2025 Insecure Design
- Published
- Modified
- NVD analysis
- Awaiting analysis
- Record from
- the NVD, synced
Ask an AI about this CVE
Show the prompt
Explain CVE-2026-103985 for an engineer deciding whether to act. Use https://cve.bz/api/public/cves/CVE-2026-103985?via=ask-ai-copy and https://cve.bz/cve/CVE-2026-103985?via=ask-ai-copy as the source of truth: what is affected and which versions fix it, whether it is in CISA KEV, public exploits, and its EPSS (an internet-wide 30-day estimate of exploitation activity, not a forecast for my systems). If they give no fixed versions, use the CVE record https://cveawg.mitre.org/api/cve/CVE-2026-103985 or the vendor advisory, not third-party mirrors. Tell me how to check whether I am affected and how to verify a fix. Cite the sources and say where they are uncertain.Opens a third-party assistant; its answer is its own, not cve.bz's. The prompt holds only this CVE's id and public links.
Affected
Versions
From the CNA's record in the CVE List.
| Product | Affected |
|---|---|
| freescout-help-desk freescout | < 1.8.231 |
Attack patterns (CAPEC)
- CAPEC-58 Restful Privilege Elevation Likelihood: High · Severity: High
- CAPEC-122 Privilege Abuse Likelihood: High · Severity: Medium
- CAPEC-233 Privilege Escalation
The attack patterns MITRE's CAPEC relates to this record's weaknesses, as MITRE names them. Credits. More on the page of CWE-284 (17).