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CVE-2026-103984

6.5 mediumEPSS 0.4%

Medium (6.5) in freescout-help-desk freescout. EPSS 0.4% estimated probability of exploitation activity in the next 30 days.

On this page
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.231, when limit_user_customer_visibility is enabled, the load_customer_info AJAX action performs a global lookup using an attacker-controlled customer email and checks only whether the agent can access a separately supplied mailbox. A non-admin agent can name an accessible mailbox and retrieve an unrelated customer's rendered profile without invoking CustomerPolicy::view(). The response can expose names, email addresses, phone numbers, company and job information, postal addresses, social profiles, websites, and confidential internal agent notes. This issue is fixed in version 1.8.231.

Severity

CVSS 3.1

6.5 medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
EPSS
0.4% estimated probability of exploitation activity in the next 30 days; 34th percentile. Scored 2026-11-10. A forecast for this CVE across the internet, not for your own systems.
CWE
CWE-862 Missing Authorization
OWASP Top 10
A01:2025 Broken Access Control
Published
Modified
NVD analysis
Awaiting analysis
Record from
the NVD, synced

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Affected

Versions

From the CNA's record in the CVE List.

ProductAffected
freescout-help-desk freescout< 1.8.231

Attack patterns (CAPEC)

  • CAPEC-665 Exploitation of Thunderbolt Protection Flaws Likelihood: Low · Severity: Very High

The attack patterns MITRE's CAPEC relates to this record's weaknesses, as MITRE names them. Credits.

References

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