Medium (6.3). EPSS 0.8% chance of exploitation in the next 30 days.
The file upload feature in OTRS and ((OTRS)) Community Edition has a path traversal vulnerability. This issue permits authenticated agents or customer users to upload potentially harmful files to directories accessible by the web server, potentially leading to the execution of local code like Perl scripts.
This issue affects OTRS: from 7.0.X through 7.0.49, 8.0.X, 2023.X, from 2024.X through 2024.3.2; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
Severity
CVSS 3.1
6.3 medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:H/A:L
EPSS
0.8% chance of exploitation in the next 30 days; higher than 56% of CVEs (scores of 2026-10-31)