Medium (6.5). EPSS 1.5% chance of exploitation in the next 30 days.
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, and Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. An attacker who is logged into OTRS as an agent user with appropriate permissions can leverage OTRS notification tags in templates in order to disclose hashed user passwords.
Severity
CVSS 3.1
6.5 medium
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N
EPSS
1.5% chance of exploitation in the next 30 days; higher than 75% of CVEs (scores of 2026-10-31)