CVSS 3.1
4.3 mediumCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:NCVE-2019-13457
Medium (4.3) in otrs otrs. EPSS 0.9% chance of exploitation in the next 30 days.
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8. A customer user can use the search results to disclose information from their "company" tickets (with the same CustomerID), even when the CustomerDisableCompanyTicketAccess setting is turned on.
Severity
- EPSS
- 0.9% chance of exploitation in the next 30 days; higher than 59% of CVEs (scores of 2026-10-31)
- CWE
- CWE-200
- Published
- Modified
- Record from
- the NVD, synced
Affected
- otrs:otrs
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://otrs.com/release-notes/otrs-security-advisory-2019-11/
- https://www.otrs.com/category/release-and-security-notes-en/