CVSS 3.1
5.3 mediumCVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:NCVE-2019-12497
Medium (5.3). EPSS 1.8% chance of exploitation in the next 30 days.
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes.
Severity
- EPSS
- 1.8% chance of exploitation in the next 30 days; higher than 78% of CVEs (scores of 2026-10-31)
- CWE
- CWE-200
- Published
- Modified
- Record from
- the NVD, synced
Affected
- debian:debian_linux
- otrs:otrs
References
- http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
- http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
- https://community.otrs.com/category/security-advisories-en/
- https://lists.debian.org/debian-lts-announce/2019/06/msg00004.html