CVSS 3.0
6.5 mediumCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:NCVE-2018-20800
An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table.
Severity
- EPSS
- 1.0% chance of exploitation in the next 30 days; higher than 62% of CVEs (scores of 2026-10-31)
- CWE
- CWE-20
- Published
- Modified
- Record from
- the NVD, synced
Affected
- otrs:otrs