The ManageEngine ServiceDesk 9.3.9328 is vulnerable to arbitrary file downloads due to improper restrictions of the pathname used in the filepath parameter for the download-file URL. An unauthenticated remote attacker can use this vulnerability to download arbitrary files.
Severity
CVSS 3.0
7.5 high
CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
EPSS
3.6% chance of exploitation in the next 30 days; higher than 89% of CVEs (scores of 2026-10-31)