CVE-2013-3551

6.5 mediumEPSS 1.6%

Medium (6.5) in otrs. EPSS 1.6% chance of exploitation in the next 30 days.

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Severity

CVSS 3.1

6.5 medium

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

EPSS: 1.6% chance of exploitation in the next 30 days; higher than 75% of CVEs (scores of 2026-10-31)
CWE: CWE-200
Published: 2020-02-21
Modified: 2026-06-16
Record from: the NVD, synced 2026-10-19

Affected

otrs:otrs
otrs:otrs_itsm

References

http://advisories.mageia.org/MGASA-2013-0196.html
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551
http://advisories.mageia.org/MGASA-2013-0196.html
https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-3551

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