{"cve":"CVE-2021-36097","nvd":{"published":"2021-10-18T07:15:07.413","modified":"2026-06-17T03:58:22.463","status":"Modified","description":"Agents are able to lock the ticket without the \"Owner\" permission. Once the ticket is locked, it could be moved to the queue where the agent has \"rw\" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.","cvss_v4":null,"cvss_v3":{"version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N","score":4.3},"cwes":["CWE-266"],"references":["https://otrs.com/release-notes/otrs-security-advisory-2021-20/","https://otrs.com/release-notes/otrs-security-advisory-2021-20/"],"products":["otrs:otrs"],"source":"nvd","synced_at":"2026-10-19T21:24:39.218183596+00:00"},"epss":{"cve":"CVE-2021-36097","score":0.00523,"percentile":0.44371,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}