{"cve":"CVE-2021-21443","nvd":{"published":"2021-07-26T05:15:07.507","modified":"2026-06-17T03:35:35.110","status":"Modified","description":"Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.","cvss_v4":null,"cvss_v3":{"version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","score":4.3},"cwes":["CWE-200"],"references":["https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","https://otrs.com/release-notes/otrs-security-advisory-2021-13/","https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","https://otrs.com/release-notes/otrs-security-advisory-2021-13/"],"products":["otrs:otrs"],"source":"nvd","synced_at":"2026-10-19T21:21:13.713336758+00:00"},"epss":{"cve":"CVE-2021-21443","score":0.00817,"percentile":0.5713,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}