{"cve":"CVE-2021-21435","nvd":{"published":"2021-02-08T11:15:14.177","modified":"2026-06-17T03:35:34.247","status":"Modified","description":"Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.","cvss_v4":null,"cvss_v3":{"version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N","score":6.5},"cwes":["CWE-200"],"references":["https://otrs.com/release-notes/otrs-security-advisory-2021-02/","https://otrs.com/release-notes/otrs-security-advisory-2021-02/"],"products":["otrs:otrs"],"source":"nvd","synced_at":"2026-10-19T21:14:10.479542811+00:00"},"epss":{"cve":"CVE-2021-21435","score":0.01273,"percentile":0.69894,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}