{"cve":"CVE-2020-1768","nvd":{"published":"2020-02-07T16:15:11.113","modified":"2026-06-17T03:02:21.853","status":"Modified","description":"The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.","cvss_v4":null,"cvss_v3":{"version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L","score":5.4},"cwes":["CWE-613"],"references":["https://otrs.com/release-notes/otrs-security-advisory-2020-04/","https://otrs.com/release-notes/otrs-security-advisory-2020-04/"],"products":["otrs:otrs"],"source":"nvd","synced_at":"2026-10-19T21:02:53.949909883+00:00"},"epss":{"cve":"CVE-2020-1768","score":0.00747,"percentile":0.54874,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}