{"cve":"CVE-2020-1767","nvd":{"published":"2020-01-10T15:15:12.160","modified":"2026-06-17T03:02:21.740","status":"Modified","description":"Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.","cvss_v4":null,"cvss_v3":{"version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N","score":4.3},"cwes":[],"references":["https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html","https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html","https://otrs.com/release-notes/otrs-security-advisory-2020-03/","https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html","https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"],"products":["debian:debian_linux","otrs:otrs"],"source":"nvd","synced_at":"2026-10-19T21:01:01.339895972+00:00"},"epss":{"cve":"CVE-2020-1767","score":0.01203,"percentile":0.6825,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}