{"cve":"CVE-2020-11466","nvd":{"published":"2020-04-01T21:15:14.193","modified":"2026-06-17T02:50:13.677","status":"Modified","description":"An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.","cvss_v4":null,"cvss_v3":{"version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N","score":4.3},"cwes":["CWE-269"],"references":["https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/","https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09","https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update","https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/","https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09"],"products":["deskpro:deskpro"],"source":"nvd","synced_at":"2026-10-19T21:03:08.679916934+00:00"},"epss":{"cve":"CVE-2020-11466","score":0.01234,"percentile":0.69041,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}