{"cve":"CVE-2020-11463","nvd":{"published":"2020-04-01T21:15:14.003","modified":"2026-06-17T02:50:13.313","status":"Modified","description":"An issue was discovered in Deskpro before 2019.8.0. The /api/email_accounts endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve cleartext credentials of all helpdesk email accounts, including incoming and outgoing email credentials. This enables an attacker to get full access to all emails sent or received by the system including password reset emails, making it possible to reset any user's password.","cvss_v4":null,"cvss_v3":{"version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N","score":7.5},"cwes":["CWE-862"],"references":["https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/","https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09","https://support.deskpro.com/en/news/posts/deskpro-v2019-8-0-released-security-update","https://blog.redforce.io/attacking-helpdesks-part-1-rce-chain-on-deskpro/","https://support.deskpro.com/en/news/posts/deskpro-security-update-2019-09"],"products":["deskpro:deskpro"],"source":"nvd","synced_at":"2026-10-19T21:03:08.679916934+00:00"},"epss":{"cve":"CVE-2020-11463","score":0.01827,"percentile":0.78836,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}