{"cve":"CVE-2019-16375","nvd":{"published":"2020-03-19T18:15:14.477","modified":"2026-06-17T02:22:11.727","status":"Modified","description":"An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.11, and Community Edition 5.0.x through 5.0.37 and 6.0.x through 6.0.22. An attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.","cvss_v4":null,"cvss_v3":{"version":"3.1","vector":"CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N","score":5.4},"cwes":["CWE-79"],"references":["http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html","http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html","http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html","https://community.otrs.com/category/security-advisories-en/","https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"],"products":["otrs:otrs"],"source":"nvd","synced_at":"2026-10-19T21:03:08.679916934+00:00"},"epss":{"cve":"CVE-2019-16375","score":0.01009,"percentile":0.63105,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}