{"cve":"CVE-2017-9324","nvd":{"published":"2017-06-12T06:29:00.477","modified":"2026-06-17T01:27:53.177","status":"Modified","description":"In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with agent permission is capable of opening a specific URL in a browser to gain administrative privileges / full access. Afterward, all system settings can be read and changed. The URLs in question contain index.pl?Action=Installer with ;Subaction=Intro or ;Subaction=Start or ;Subaction=System appended at the end.","cvss_v4":null,"cvss_v3":{"version":"3.0","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H","score":8.8},"cwes":["CWE-269"],"references":["http://www.debian.org/security/2017/dsa-3876","https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html","https://www.otrs.com/security-advisory-2017-03-security-update-otrs-versions/","http://www.debian.org/security/2017/dsa-3876","https://packetstormsecurity.com/files/142862/OTRS-Install-Dialog-Disclosure.html"],"products":["debian:debian_linux","otrs:otrs"],"source":"nvd","synced_at":"2026-10-19T20:43:44.556243339+00:00"},"epss":{"cve":"CVE-2017-9324","score":0.02351,"percentile":0.83714,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}