{"cve":"CVE-2017-16854","nvd":{"published":"2017-12-08T17:29:00.193","modified":"2026-06-17T01:10:01.813","status":"Modified","description":"In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.","cvss_v4":null,"cvss_v3":{"version":"3.0","vector":"CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N","score":6.5},"cwes":["CWE-200"],"references":["https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html","https://www.debian.org/security/2017/dsa-4066","https://www.otrs.com/security-advisory-2017-08-security-update-otrs-framework/","https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html","https://www.debian.org/security/2017/dsa-4066"],"products":["debian:debian_linux","otrs:otrs"],"source":"nvd","synced_at":"2026-10-19T20:47:56.471723566+00:00"},"epss":{"cve":"CVE-2017-16854","score":0.0149,"percentile":0.741,"date":"2026-10-31"},"kev":null,"osv":[],"attribution":["This product uses the NVD API but is not endorsed or certified by the NVD.","EPSS scores: FIRST Exploit Prediction Scoring System, https://www.first.org/epss","Known exploited vulnerabilities: CISA Known Exploited Vulnerabilities Catalog, https://www.cisa.gov/known-exploited-vulnerabilities-catalog","Package advisories: OSV (https://osv.dev), from the GitHub Advisory Database, PyPA, Go, RustSec and other ecosystem databases, under CC-BY 4.0 or CC0","CVE records: the CVE Program's CVE List (https://www.cve.org), under its terms of use (https://www.cve.org/Legal/TermsOfUse). CVE is a registered trademark of The MITRE Corporation; this product is not affiliated with the CVE Program."]}